Shipping policy

Shipping Policy Last updated: September 2026

1. Order Fulfilment All orders are fulfilled within 3–6 Hong Kong business days (excluding weekends and Hong Kong public holidays). Orders containing in-stock items may be dispatched sooner. If any item is unavailable, we will ship available items first and contact you regarding the out-of-stock item(s).

2. Shipping Origin All orders are shipped from Hong Kong. Each item is personally inspected and carefully packaged before dispatch.

3. Shipping Rates Shipping fees are calculated at checkout based on your location and selected shipping method. For most destinations, our carrier's service includes the necessary import taxes and fees within the shipping cost for small parcels — so in most cases, no additional charges should apply upon delivery.

4. Phone Number Requirement A valid phone number is required at checkout for international shipping label purposes. Many countries require a recipient contact number for customs and delivery. Your number is passed to the carrier only and is not used for marketing. In rare cases where email contact fails, we may reach out via WhatsApp (text only).

5. Customs, Duties & Import Taxes

All prices on our website exclude taxes unless explicitly shown at checkout. While shipping costs generally cover import fees for small parcels, customs regulations vary by country and change frequently — particularly in the current international trade environment.

Since no duties or taxes are collected at checkout, your local customs authority may require payment upon delivery. Please be aware of the following:

• Any import duties, taxes, or handling fees charged by your local customs or postal authority are the responsibility of the recipient
• EU customers: depending on the HS (Harmonized System) category of your item, a processing fee of approximately €3 may be charged by your local authority
• Each country applies its own customs procedures; we are unable to monitor or guarantee daily changes to these rules
• We are not responsible for delays caused by customs processing
• United States orders are shipped DDP (Delivered Duty Paid) — import duties are covered and no additional charges will apply upon delivery

By placing an order, you confirm your acceptance of these terms and your responsibility for complying with your country's import laws and regulations. Outstanding import duties or customs fees are not valid grounds for a refund request or parcel refusal.

6. Delivery Timeframes Estimated delivery times vary by destination and are provided as a guide only. We are not responsible for delays caused by carriers, customs authorities, or circumstances beyond our control.

7. Non-Refundable Shipping Fees All shipping fees are non-refundable once an order has been dispatched. Once delivery is confirmed, the shipping service is considered complete.

8. Delays & Store Closures If there are unexpected delays or we are closed for holidays, we will notify affected customers in advance.

9. Changes to This Policy We reserve the right to update, amend, or change any part of this Shipping Policy at any time without prior notice. Changes may be made in response to evolving circumstances, carrier requirements, customs regulations, or business needs. Updated policies will be published on this page, and continued use of our store following any changes constitutes your acceptance of the updated policy.