Refund and Returns Policy

At Dodobrass, we strive to ensure customer satisfaction. However, due to the handcrafted nature of our products, we maintain the following refund and returns policy:

1. Returns Eligibility

• Returns are accepted within 14 days from the date of purchase.
• Returns are only applicable for items that are damaged or materially different from their description.
• For handcrafted items (e.g., brass ornaments), minor defects resulting from the crafting process are not considered valid reasons for returns.

2. Important Notice for Bulk Orders

• If purchasing items in bulk, we strongly recommend purchasing one or two pieces first for inspection before proceeding with a large order.

3. Returns Process

• To initiate a return, please contact us with details about the issue and proof of purchase.
• Ensure the product is returned in its original packaging.

4. Refund Deductions

• In cases where a refund is approved, we reserve the right to deduct 10-20% of the refund amount to cover packaging and shipping costs.

5. Non-Returnable Items

• Personalized products or items damaged due to improper use are not eligible for returns.

6. Refunds

• Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed and credited back to your original payment method.

7. Contact Us If you have any questions about this policy, please contact us at Contact.